Paypal Buyer Claims Item Not as Described

If a complaint is filed for this reason it means the buyers account. I hear eBay and PayPal side with the buyer most of the time.

Solved Scam Paypal Community

I had a buyer falsely claim my item as not well described too.

. So a buyer has opened a case on PayPal Stating that the product was not as described and thats fine. The item is materially different from the sellers description of it. Seller Protection is not applicable to disputes for an item that the buyer claims is significantly not as described.

Its been a little while ago but I purchased something for 1000 and when I received the item it wasnt as the seller had described. You received an item but the item isnt what you ordered referred to as a Significantly Not as Described claim. Unfortunately Significantly Not As Described SNAD claims are not covered for the seller.

An item may be considered Significantly Not as Described if. Lularoe clothing by nature have the tendency to have odd sizing and this one ran small in her opinion. Not as described and not authentic are technically different.

I sent an offer to the buyer to return the items for a Full Refund and he Accepted the Offer. It expressly says this in the PayPal Seller Protection terms. Buyer claims item was not new and item was old and beat up.

And you can win such disputes with the simple hacks in this article. Item Not Received INR. I sold a relatively expensive item in april via PayPal and everything went smoothly until yesterday when the buyer claimed the item was not as described and broken.

I even included a video and shared. Paypal state this. A buyer filed one on me while she had been selling the items in her store for almost a month.

Items must be in the condition they were in when sent by us including but not limited to. If the seller presents evidence that they delivered the goods to your address PayPal may find in favor of the seller for an Item Not Received claim even if you claim you did not receive the goods. Their forwarder claims it was never received.

There is no way to win INAD cases. PayPal still decided to let buyer ships towels back to me to get a 700 refund plus they recommended buyer to file IC3 report against me. Including the screenshot of the video pictures of my items on the scale and shipping receipt.

Customers file an Item Significantly Not As Described SND dispute when there is a misrepresentation on orders such as a defect damage counterfeit or incomplete merchandise. I submitted all the items and things that were mailed. Buyer claims item was not as described.

Buyer claims item not as described months later hello everybody. Significantly Not As Described SNAD. Item Not As Described Scam.

I just signed up for this specific question because I dont know where else to go. If I fight the claim will I lose it. In this case the buyer is claiming they ordered and paid for an item but didnt receive it.

Hi I am a new seller and I had a buyer file an item not as described claim against me but then messaged me and said they wanted a refund because the items did not meet their expectations and then stated that the item was worn but i listed the items as used and posted several pictures plus I described them as they were and posted that they were sold as is no. Im fairly new to using PayPal as a form of payment. Claims are based on three factors.

Physical tangible items delivered in person including in connection with a payment made in your physical store unless the buyer paid for the transaction in person using. This is typically with large expensive to ship items like bicycles or stereo components but not always. I provided a Amazon email referin to.

Ive had this happen a number of times now a buyer will claim that an item was not as described and request a partial refund or alternatively a return. I posted photos of the slippers with all the marks or dents or anything on the listing. Item where the buyer claims either with us or their card issuer that the item you sent isnt what was ordered referred to as a Significantly Not as Described claim.

12-03-2012 0324 PM. Freaking PayPal didnt look at any of the evidence I attached which includes conversing with buyer over. Item not as described Claim.

The buyers card provider is the ultimate decision maker. Posted by 11 months ago. I need help understanding why I had to refund the buyer his 8000 back when the item i sold to him was brand new purchased on June 14 2020.

Buyer says didnt receive item. I provided proof of this plus evidence items were as described. The label was missing from inside the shoe which showed clearly in my pictures on the listing.

However a charge back is different. Its no secret that many dubious customers use the Significantly Not As Described PayPal Dispute to defraud e. Significantly Not As Described claims.

In this type of claim the buyer is stating the item they received is significantly different than they expected based on the sellers description. Hi guys i recently sold some hermes slippers through Depop. After talking with the seller for a little bit he said that he would not offer a refund because the money.

Well lucky me she opened a claim with PayPal citing item not as described but it is. Significantly Not As Described SNAD. I know the buyer taking a picture of the package is not accepted.

You received a completely. Too Short E-40 etc began their careers by. Item not as described Claim.

Not authentic is basically an automatic loss of payment and item. The forwarder is required to open all mail and forward and it was high valued item. If you believe that a transaction made through your PayPal account was not authorised by you this type of claim is different from the Buyer Protection Program and is described under Liability for Unauthorised Transactions and Other Errors of our User Agreement.

This true-fan business model reminds me a lot of the independent rap artist from the Bay Area. The slippers were worn once but I decided to sell as they were too small so slightly uncomfortable for me. With a chargeback the buyer has told their provider that they didnt receive the order that it was not as described or that it was an unauthorised purchase.

For instance the buyer ordered a red sweater but received a blue one instead. Item not as described claim. If the buyer had lodged a Paypal dispute Paypal would have ruled in your favour.

So i am curious. What does paypal ask the buyer to provide as proof that the item is significantly not as described. No damage original tags no creases as a result of try-on andor wear no sole wear or debris for sneaker items and all original packaging included.

In this type of claim the buyer is stating the item they received is significantly different than they expected based on the sellers description. PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPals requests for cooperation for the purpose of resolving the problem including without limitation costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests although sometimes. Only Item Not Received INR or Unauthorized Payments claims are by providing proof of delivery or at least proof of postage in regards to Unauthorized Payment claims.

I steady try to stress to buyers to look at the pictures carefully and read the description thoroughly before making a transaction.

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